SV Hopper

1. Create an Account

Download the Silicon Valley Hopper app from the App Store or Google Play Store and follow the simple signup steps. You can also call us at 669.201.1892.

2. Book a Ride

Enter your pickup and dropoff addresses, choose the ride that works best for you, and tap Book This Ride.

3. Meet Your Driver

Check the app to find exactly where to meet the vehicle. It may be a short walk from where you are, but your designated pickup point helps to cut down on detours and makes your trip faster!

SV Hopper will pick up and drop off anywhere within the service area. This includes three specific destinations located outside of the core service area (El Camino Hospital, Mountain View Caltrain Station, and Sunnyvale Caltrain Station).

The numbered destinations below show some of the most popular destinations. Click here to explore a more detailed view of the SV Hopper service area.

One-way fare: $3.50
Discounted fare: $1.75
+1s (additional riders): $1

+1s must be booked ahead of time, a driver will not pickup a guest without a reservation. Book +1s in the app or by phone 669-201-1892.

How to Obtain a Discount

1. Eligibility

Seniors, students, low-income individuals, and disabled riders may qualify for discounted fares.

2. Selecting Your Discounted Fare

To activate your discounted fare, open the app, navigate to the menu in the top left corner, and select “Fare Type.”

Use the toggle button next to the relevant option to activate your discounted fare.

Note: Only one discount category can be applied at a time. Multiple discounts are not permitted.

3. Boarding with a Discount

Once onboard, please be prepared to show the driver the required identification to verify your eligibility for the discount. Feel free to contact customer support for any further inquiries or assistance.

Eligible Documents

• Senior Discount: photo ID showing an age of 65+

• Student Discount: valid (photo) student ID

• Low Income Discount: Cal Fresh, or Medicare/Medicaid card

• Disabled Discount: valid disabled placard & registration card

Children Guidelines

• Ages 13-17: May use SV Hopper independently with parental consent. This consent is assumed when a parent downloads the Via app and agrees to its terms & conditions.

• Below age 13: Must be accompanied by a parent or guardian. California State law mandates the use of car seats, which SV Hopper does not provide.

Service Animals

• Allowed on SV Hopper, but only when they are on duty. No other pets are permitted.

Onboard Etiquette

• Kindly refrain from eating or drinking during your ride. 

Book by Phone

Individuals without smartphones can dial 669-201-1892 to create an account and request rides over the phone.

Wheelchair Accessible Vehicles (WAVs)

Wheelchair accessible vehicles can be arranged upon request in the app by changing your rider settings to "Wheelchair Accessibility."

Step 1: Select the Dropdown Menu

Click the down down menu in the top left corner of the app.

Step 2: Select 'Fare Types'

Click the option labeled as Fare Types.

Step 3: Select 'Wheelchair Accessibility'

Click the Wheelchair Accessibility button to enable WAV-only service.

Vehicle Features

• All vehicles are all-electric zero-emission.

• All sedan vehicles are equipped with bike racks that can accommodate up to 2 bicycles. 

Vehicle Models

• 2023 Kia Niro Sedans

• 2023 Ford Transit e-350

All non-wheelchair accessible vehicles in our fleet are equipped with rear‑mounted KAC E2 bike racks that hold up to two standard bicycles—maximum 60 lb total (approximately 30 lb per bike). Please note: these racks do not support e‑bikes or bikes with tires wider than 3 inches.

Riders are responsible for loading and unloading their own bikes, just as they would on a public bus. This policy ensures safe handling and accounts for the wide range of bicycle styles, sizes, and frame geometries. While drivers cannot load bikes for riders, they are happy to demonstrate how the rack works if needed.

Please load your bike before boarding and unload it before exiting the vehicle. Ensure your bike is securely fastened—riders are responsible for their bicycles while in transit.

California State Transportation Agency (CalSTA)

This program receives funding from the Transit and Intercity Rail Capital Program (TIRCP), which is part of California Climate Investments, a statewide initiative that uses Cap-and-Trade revenues to reduce greenhouse gas emissions and promote sustainable transportation.

• California Climate Investments projects include affordable housing, renewable energy, public transportation, zero-emission vehicles, environmental restoration, more sustainable agriculture, recycling and much more. At least 35 percent of these investments are made in disadvantaged and low-income communities.

• The Cap-and-Trade program creates a financial incentive for industries to invest in clean technologies and develop innovative ways to reduce pollution.

• As of November 2023, $27.9 billion in Cap-and-Trade proceeds have been appropriated to 24 State agencies that have distributed $11.0 billion to projects that are either completed or underway across the state. At least $8.1 billion is benefiting the state’s most vulnerable populations.

In 2021, Cupertino staff worked to find alternative funding sources to continue the Via-Cupertino shuttle service after its 18-month pilot program ended. This pursuit led to the development of a TIRCP grant application.

Prior to submitting the application, Cupertino considered expanding the service to several nearby cities and eventually partnered with Santa Clara, which offered various appealing destinations for riders. Cupertino received $8.465 million from CalSTA to expand service and electrify its vehicle fleet. This TIRCP award funds half of the SV Hopper program through June 2027.

Bay Area Air District

The Transportation Fund for Clean Air (TFCA) 40% Fund, which is a program funded by the Bay Area Air District and administered by the Valley Transportation Authority (VTA). TFCA 40% supports projects that reduce emissions by funding alternative-fuel and trip-reduction projects.